Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: 1st November 2024

At SPPS Fly High Edutech Pvt Ltd., we strive to provide quality education through our online and offline programs, recorded sessions, physical course materials, and third-party EdTech platform integrations. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds will be processed.

General Policy

• 1.1. By enrolling in our courses or purchasing our materials, users agree to this Cancellation and Refund Policy.
• 1.2. Refund eligibility varies based on the type of service purchased.

Cancellation and Refund for Online Courses (Recorded & LMS Access)

• 2.1. Self-paced Recorded Sessions & LMS Access: Once purchased, these courses are non-refundable as they provide instant access to proprietary content.
• 2.2. If technical issues prevent access, users must report within 48 hours of purchase. Refunds will only be considered if our technical team is unable to resolve the issue.
• 2.3. If a duplicate transaction occurs, users must notify us within 7 days, and the excess amount will be refunded after verification.

Cancellation and Refund for Offline Coaching Classes

• 3.1. Cancellation Before Course Start: Full refunds will be issued if a request is made at least 7 days before the course commencement.
• 3.2. Cancellation After Course Start: Refunds will be considered on a prorated basis within the first 7 days of the course. No refunds will be issued beyond this period.
• 3.3. If Go Educated cancels a course, a full refund will be provided.

Refund for Physical Course Materials

• 4.1. Course materials can be returned within 7 days of receipt if they are unused and in their original condition.
• 4.2. Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.
• 4.3. Refunds will be processed within 14 business days after the returned item is received and inspected.

Refund Policy for API-Based Third-Party EdTech Platforms

• 5.1. Courses purchased via our partnered platforms (Cudoo, Edusity, Coursera, Unicredits, AiCerts, etc.) are subject to the respective platform’s refund and cancellation policies.
• 5.2. SPPS Fly High Edutech Pvt Ltd. is not responsible for processing refunds for courses purchased through these third-party integrations. Customers should directly contact the respective platform for refund inquiries.

Payment Disputes and Chargebacks

• 6.1. Users are encouraged to contact us before initiating chargebacks or payment disputes.
• 6.2. Fraudulent chargebacks will be contested and may lead to account suspension.

Processing of Refunds

• 7.1. Refunds (if applicable) will be credited via the original mode of payment within 14 business days from approval.
• 7.2. Customers will receive an email confirmation once a refund is processed.

Contact Information

For refund requests or queries, please contact:
Email: reachus@goeducated.com
Phone: +91 95139 71119
Address: WeWork, Global Tech Park #37, Cunningham Road, SRT Road, Vasanth Nagar, Bengaluru - 560001. Karnataka, India.

By using our services, you acknowledge that you have read, understood, and agreed to this policy. SPPS Fly High Edutech Pvt Ltd. reserves the right to update or modify this policy at any time.